Exotix - Privacy Policy

This Privacy Policy explains how Exotix collects, uses, and protects personal information when you use our website, mobile services, or book our vehicles.

1. Data We Collect

We collect:
● Identity & contact data: Full name, email, phone, address, date of birth.
● Driving & verification data: Driving licence details, passport/ID copies, IDP (if required), photograph.
● Payment data: Card/payment details (handled via a PCI-compliant gateway — Exotix does not store full card numbers unless authorised).
● Booking data & preferences: Booking dates, vehicle preferences, pickup/drop locations, extras.
● Usage data: IP address, device, browser, pages visited, cookies and analytics data. (These categories follow industry practice; the site must show Payment Processor name and cookie policy.)

2. How We Use Your Data

We use data to:
● Process bookings, payments, and refunds.
● Verify identity and driving eligibility.
● Provide customer service, delivery/pickup, and support.
● Manage insurance, claims, and refunds.
● Send marketing (only if opted-in) and personalized offers.
● Improve our website and for fraud detection and legal compliance.

3. Legal Basis (where applicable)

4. Sharing & Disclosure

We may share data with:
● Service providers: payment processors, insurers, roadside assistance, and maintenance/valet partners.
● Authorities: when required by law, traffic or police authorities for violations or investigations.
● Business partners: for fulfilment of services (e.g., delivery/pick up). Exotix will never sell your personal data to third parties.

5. Cookies & Tracking

We and third-party analytics (Google Analytics, ads partners) use cookies to improve site experience, for analytics, and targeted advertising. Users can manage cookie preferences via the cookie banner. Detailed cookie list and retention periods should be published on-site.

6. Data Retention

We retain personal data as long as necessary to provide services and as required by law (e.g., accounting or regulatory obligations). Retention periods and deletion rights vary by data type.

7. Your Rights

Where applicable, you have rights to access, correct, delete, or restrict processing of your data, and to object to marketing processing. Requests can be sent to info@exotixdrive.com. Exotix will respond within statutory timelines.

8. Security

We use industry-standard measures to protect data (encryption, secure servers, limited access) but no system is 100% secure; report suspected breaches to info@exotixdrive.com immediately.

9. Minors

Exotix does not knowingly collect personal data from minors under the legal driving age. If discovered, such data will be deleted.

10. International Transfers

Data may be processed in UAE or by partners located in other countries; Exotix will ensure appropriate safeguards for international transfers.

11. Contact & Complaints

For privacy requests or complaints, email info@exotixdrive.com or use the contact form on the website. You can also contact our support number: +971 581 031 580.