FAQs

You can book your vehicle directly via WhatsApp or by calling our reservations team. To guarantee the availability of your preferred vehicle, we recommend booking in advance.

Only drivers officially registered on the rental agreement are permitted to operate the vehicle. Additional drivers can be authorized at the time of booking, provided they meet all eligibility and documentation requirements.

UAE Residents: A valid Emirates ID and a valid UAE driving license are required.
Tourists: You must provide a copy of your passport, your home country's driving license, and an International Driving Permit (IDP).
Please contact us for any documentation support.

We accept a range of payment methods, including cash, credit/debit cards, bank transfers, and cryptocurrency.

Yes, a pre-payment is required to confirm your booking and reserve your vehicle.

Yes, insurance is included in the rental price.

In case of an accident, you must report it to the police immediately through the Dubai police app or call them on 999 in case of a major accident to obtain an official report. The insurance will cover damages as per UAE law, subject to any applicable deductibles.

Yes, we provide complimentary delivery and pickup within Dubai. Service to other Emirates is available for an additional fee.

Yes, we offer convenient vehicle delivery and pickup at Dubai International Airport.

Depending on availability, vehicles can be delivered within 30-90 minutes of booking confirmation. For scheduled reservations, delivery is arranged at your specified time and location.

The renter is responsible for all parking fees incurred during the rental period. All charges for public parking or valet services must be settled directly by the client.

The daily mileage allowance is 250 km. Additional kilometers are charged at AED 15 per km.

Yes, you may drive anywhere within the UAE. However, taking the vehicle outside the country is strictly prohibited. Please inform us in advance if you plan to travel to another Emirate.

No. Driving under the influence of alcohol or drugs is strictly prohibited by UAE law. This violation will result in the immediate termination of the rental agreement, full liability for all damages, and police involvement.

Yes, however, advance notification is required for all cancellations.

Early returns are non-refundable as per our company's rental terms.

We provide 24/7 roadside assistance. A replacement vehicle will be promptly arranged if required.

Yes, child seats and other extras are available upon request.

You must inform us immediately of any fines or charges. All fines and toll fees will be applied directly to your account.

Yes, we can arrange a professional chauffeur service through a trusted third-party partner upon request.

Yes. Driving off-road is prohibited unless you have specifically rented a designated off-road vehicle. Doing so may void your insurance coverage and incur additional charges.