Privacy Policy

01 Who We Are

Exotix Drive is a luxury, sports, and exotic car rental company based in Business Bay, Dubai, offering daily, weekly, and monthly rentals, chauffeur service, long-term rentals, and vehicles for weddings, photoshoots, and corporate events. This policy applies to all information we handle through our website, booking forms, WhatsApp, phone, and in-person rental process.

02 Information We Collect

Information you provide directly

• Booking & enquiry details — your name, email address, phone number, and requested pick-up and return dates submitted through our booking form or sent via WhatsApp, call, or email.
• Identity & rental documents — to rent a vehicle we collect and verify a valid driving licence, Emirates ID (for UAE residents), passport copy, visa, and an International Driving Permit (for tourists), as required by UAE law.
• Payment information — details needed to take payments and security deposits. Card and bank details are processed by our payment providers; where you choose to pay in cryptocurrency, only the information needed to confirm the transaction is retained.
• Communications — any messages, requests, or feedback you send us.

Information collected automatically

• Usage & device data — IP address, browser type, pages viewed, and referring links, gathered through cookies and similar technologies to keep the site working and improve it.
• Analytics — aggregated statistics about how visitors use exotixdrive.com.

03 How We Use Your Information

• To process, confirm, and manage your booking and to arrange vehicle delivery and collection.
• To verify your identity, driving eligibility, and age in line with UAE rental requirements.
• To take payments and manage security deposits, damages, and refunds.
• To provide customer support and respond to your enquiries.
• To handle traffic fines, Salik (toll) charges, and any penalties incurred during your rental period.
• To send booking updates and, where you have agreed, offers and promotions (you can opt out at any time).
• To meet our legal, insurance, and regulatory obligations, and to prevent fraud.

04 Legal Basis & Compliance

We process personal data in accordance with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. We collect information on the basis of performing our rental contract with you, meeting legal obligations (such as identity and licence verification and reporting to authorities), our legitimate business interests, and your consent where required.

05 How We Share Information

We do not sell your personal data. We share it only where necessary, including with:

• Insurance providers — to arrange comprehensive cover and process any claims.
• Chauffeur & service partners — where you request chauffeur-driven rental or related services delivered through our trusted partners.
• Payment processors — to securely handle card, bank, or crypto transactions.
• Government & regulatory authorities — such as the RTA, Dubai Police, and toll operators, in relation to fines, Salik charges, accidents, or legal requirements.
• Service providers — trusted third parties who help us run our website, communications, and operations under confidentiality obligations.

06 Traffic Fines, Salik & Deposits

As part of renting a vehicle, you authorise us to use your details to identify and recover any traffic fines, Salik toll charges, parking penalties, or damage costs incurred during your rental period. These may be deducted from your security deposit or charged to your payment method in line with your rental agreement. Relevant details may be shared with the authorities where legally required.

07 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

08 Data Retention

We keep your personal information only for as long as needed to provide our services, complete your rental, resolve any fines, deposits, or disputes, and meet legal, tax, and insurance obligations. When it is no longer required, we securely delete or anonymise it.

09 Data Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. While no method of transmission or storage is completely secure, we work to keep your information safe and to limit access to those who need it.

10 Your Rights

Subject to applicable UAE law, you may request to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your data where there is no legal reason for us to keep it.
• Object to or restrict certain processing, and withdraw consent for marketing at any time.

To exercise any of these rights, contact us using the details below.

11 Third-Party Links & Social Media

Our website and messages may link to third-party sites and social platforms such as Instagram, Facebook, TikTok, YouTube, and WhatsApp. We are not responsible for the privacy practices of those platforms, and we encourage you to review their own privacy policies.

12 Age & Children's Privacy

Our services are intended for adults who meet the minimum driving age for rentals in Dubai (generally 21, and 25 for premium and sports vehicles). Our website and services are not directed at anyone under 18, and we do not knowingly collect their personal information.

13 International Data Transfers

Your information is primarily processed in the UAE. Where any data is transferred to or accessed from outside the UAE (for example, by a service provider), we take reasonable steps to ensure it remains protected in line with this policy and applicable law.

14 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Last updated" date, so we encourage you to review it periodically.

15 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: