ExotixDrive — Frequently asked questions
Everything before you take the keys
Answers to the questions we hear most, from documents and deposits to what happens if the tank comes back a little short.
01Getting started
You'll need a valid driving license, passport or Emirates ID, and a valid UAE visa. Tourists may also need an international driving permit depending on their home country's license.
The minimum age is generally 21 years old for standard cars, rising to 23 or 25 for premium, exotic, and high-performance models, depending on the vehicle.
You can book directly through our website by selecting your car, rental dates, and delivery location, or by contacting our team via WhatsApp or phone for a quicker turnaround.
We accept credit and debit cards, bank transfers, and cash payments. A deposit or advance payment may be required to confirm your booking.
Yes, a refundable security deposit is required for every rental. The amount depends on the car category and is returned after a vehicle inspection at the end of the rental.
02Coverage & costs
Yes, standard insurance is included with every rental. Additional coverage or a lower excess can be added on request for extra peace of mind.
Most rentals come with a daily mileage allowance that varies by car category. Extra kilometres can be added, and unlimited-mileage options may be available on longer bookings.
Cars are typically delivered with a full tank and should be returned with a full tank. If it's returned with less fuel, a refuelling charge will apply.
Any Salik tolls, traffic fines, or parking charges incurred during your rental are billed to you. We share the details as soon as they're issued so there are no surprises.
A short grace period is usually allowed, after which late return charges apply based on an hourly or daily rate for the car category.
03During your rental
Yes, we offer doorstep delivery and collection anywhere in Dubai. Just share your location and preferred time, and we'll bring the car to you.
Yes, additional drivers can be added at the time of booking. Each additional driver needs to meet the same age and license requirements and provide their documents.
Yes, most rentals can be driven across the UAE. Driving into other GCC countries usually requires prior approval and additional paperwork, so let us know your travel plans in advance.
Yes, 24/7 roadside assistance is included with every rental in case of breakdowns, flat tyres, or other issues during your trip.
Yes, rentals can usually be extended, subject to the car's availability. Just let us know before your current rental ends so we can arrange it smoothly.
04Booking policies
Yes, single-day rentals are available. Weekly and monthly bookings usually come with better daily rates if you need the car for longer.
Yes, bookings can usually be cancelled or modified before the rental start date. Cancellation terms and any applicable fees depend on how close it is to the pickup date.
Yes, every car is thoroughly cleaned, sanitized, and inspected before it's delivered to you, so it's in top condition at handover.
Yes, we offer long-term and corporate rental plans with flexible terms and preferential rates for extended use or business accounts.
We recommend checking the car's exterior and interior condition, fuel level, and mileage together with our team, and noting any existing marks on the handover form before you drive off.